Support

You can cancel your subscription at any time through your Apple ID settings. Here's how:

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Find Stocard - Fidelity and tap it
5. Tap Cancel Subscription

Your access will continue until the end of the current billing period. Deleting the app alone does not cancel your subscription.

If you reinstalled the app or switched devices and your premium access is not showing:

1. Open Stocard - Fidelity
2. Go to the Settings or Subscription screen
3. Tap Restore Purchases

Make sure you are signed in with the same Apple ID you used for the original purchase. If the issue persists, please contact us.

You can request complete account and data deletion:

1. Open Stocard - Fidelity
2. Go to Settings
3. Tap Delete Account
4. Confirm the deletion

Alternatively, you can email us at ilyas.inajjar@gmail.com to request account deletion. All your personal data will be permanently removed within 30 days. Please cancel your subscription before deleting your account.

Since subscriptions are processed by Apple, refunds must be requested through them:

1. Visit reportaproblem.apple.com
2. Sign in with your Apple ID
3. Find the Stocard - Fidelity charge
4. Select Request a Refund and follow the steps

Apple typically processes refund requests within 48 hours.

Try these troubleshooting steps:

1. Force quit the app and reopen it
2. Make sure you are on the latest version of the app (check the App Store for updates)
3. Ensure your device is running iOS 17 or later
4. Check your internet connection
5. Restart your device

If the problem persists, please email us at ilyas.inajjar@gmail.com with a description of the issue, your device model, and iOS version. Screenshots or screen recordings are very helpful.

Yes. We take your privacy and security seriously. All data is encrypted in transit and at rest. We use Google Firebase, which provides enterprise-grade security with SOC 2 compliance and ISO 27001 certification. We never sell your personal data to third parties.

For full details, read our Privacy Policy.